(This article appeared in the November '08 issues of Merchant Magazine and Building Products Digest.)
While the scramble is on to bail out our nation’s banks and financial institutions, most of the rest of us are wondering what’s next. The economy may well be headed for a nasty recession with rising unemployment and sinking consumer confidence. Is this the beginning of a structural economic adjustment analogous to the industrial restructuring of the 1980s that shipped thousands of manufacturing jobs overseas, what we call “Globalization”? Many longer term economic trends point in that direction: rising shipping costs, higher manufacturing costs in China, greater emphasis on green house gas reduction and local sourcing, huge venture capital investments in “green tech,” and government policy promoting green building and clean energy, to name but a few.
But what about the short term? Will the bank bailout keep people in their homes, bring mortgage rates down and provide a small boost for our industry? Will another stimulus package from Congress do the trick? It just may be that the eventual economic recovery will be based, at least in part, on a grass-roots movement that is gaining traction with both local and national policymakers: “green collar” jobs.
From Oakland to Los Angeles, from the South Bronx to Chicago, New Orleans to Newark, local green collar jobs programs are revitalizing neighborhoods and giving people a chance to participate in the still growing green economy. A national organization, Green For All, (www.greenforall.org), founded by Van Jones and Majora Carter serves as a clearinghouse and resource center for local nonprofit-led programs, as well as municipalities seeking to develop their own program. These programs train workers for the clean energy economy and many include weatherization and retrofitting programs for existing homes and commercial buildings.
This is where it gets interesting for home improvement retailers. Getting involved in your local program could provide some immediate tangible benefits – you could be supplying the necessary products for these programs: weather stripping, insulation, lighting, roof coatings, and more. There are also opportunities to provide local leadership and expertise, gain community recognition, free publicity, find trained and motivated new workers, forge links with potential new customers, and more. And with federal green collar jobs programs coming soon, there may even be more opportunity.
On the national stage, it appears that plans to stimulate the growth of green collar jobs are already underway. Thanks in part to the efforts of Green For All and other grass roots organizations, Congress passed the Green Jobs Act as part of the 2007 Energy Bill, calling for $125 million to create the Energy Efficiency and Renewable Energy Worker Training Program. It’s a pilot program that would, (if funded in the next appropriations bill), jumpstart green collar job programs across the country. The House is currently discussing another stimulus package that would include investment in green collar jobs. In addition, both presidential candidates have expressed their support for growing green collar jobs. In any case, it appears that the green collar job issue is here to stay and that should be good news for hardware and home improvement retailers.
Showing posts with label employee training. Show all posts
Showing posts with label employee training. Show all posts
Wednesday, November 12, 2008
Thursday, June 12, 2008
Walking the Talk: making your store a little greener
(This appeared in the June '08 issues of Merchant Magazine and Building Products Digest.)
The demand for greener product choices is clearly growing from both pros and consumers. Last month we talked about what makes a product green and how to identify them. Stocking greener products will help retailers take advantage of this growing business opportunity, but is that enough? Not necessarily. Advertising and other communications are essential, of course, but to effectively connect with the green customer, there has to be credibility behind the claims. If you, the retailer, are not “walking the talk” it may all be for naught.
Most everyone these days has heard the term, “greenwashing.” Cynical attempts to jump on the green bandwagon, misrepresentations of environmental claims, and hypocrisy are the kinds of things that earn the “greenwash” label and it can result in losing customers fast. So, what can retailers do to walk the talk and build lasting relationships with their new green customers? There are three really easy things a retailer can do to start building their green cred: 1) become a community resource, 2) reduce operational impacts, 3) increase staff’s product knowledge.
1) Many cities have programs in place that make it easy for retailers to become a community resource for recycling batteries, paints, and fluorescent lighting. Being a collection point for these kinds of items provides a valuable service to your community. These programs, whether through your local city government, utility or third parties, also provide opportunities to connect with local schools and non-profits that will be happy to promote the good work you’re doing. Make sure the store and lumber yard are recycling their own waste, and inform your pro customers about recycling on the job site.
2) Operational impacts are sometimes hidden from customers, but doing something in this area can save money and build brand loyalty, especially when your efforts are known. Change lighting from inefficient incandescents and T12’s to CFLs, LEDs and T5’s. Swap out your inefficient toilets for High Efficiency Toilets (HETs) and/or waterless urinals. These measures often come with aggressive rebates – take advantage! If your locality has a Green Business Program, participate!
3) Getting your staff educated about the greener choices on the shelf is the easiest of all to accomplish. Most manufacturers and distributors are more than willing to come into your store and educate your staff on the ins and out of their soy-based sealer, energy-saving-device, or zero-voc paint. Product knowledge sessions are a good way to get even your crustiest department heads on board and you can incorporate them into an in-store event.
There are other things retailers can do, of course, such as put solar panels on the roof or use bio-diesel in your delivery vehicles. The main issue, however, is that retailers that make a genuine effort to reduce the impact of operations, educate staff, and take advantage of community programs, while stocking greener products, will establish themselves as the green leaders in their communities.
The demand for greener product choices is clearly growing from both pros and consumers. Last month we talked about what makes a product green and how to identify them. Stocking greener products will help retailers take advantage of this growing business opportunity, but is that enough? Not necessarily. Advertising and other communications are essential, of course, but to effectively connect with the green customer, there has to be credibility behind the claims. If you, the retailer, are not “walking the talk” it may all be for naught.
Most everyone these days has heard the term, “greenwashing.” Cynical attempts to jump on the green bandwagon, misrepresentations of environmental claims, and hypocrisy are the kinds of things that earn the “greenwash” label and it can result in losing customers fast. So, what can retailers do to walk the talk and build lasting relationships with their new green customers? There are three really easy things a retailer can do to start building their green cred: 1) become a community resource, 2) reduce operational impacts, 3) increase staff’s product knowledge.
1) Many cities have programs in place that make it easy for retailers to become a community resource for recycling batteries, paints, and fluorescent lighting. Being a collection point for these kinds of items provides a valuable service to your community. These programs, whether through your local city government, utility or third parties, also provide opportunities to connect with local schools and non-profits that will be happy to promote the good work you’re doing. Make sure the store and lumber yard are recycling their own waste, and inform your pro customers about recycling on the job site.
2) Operational impacts are sometimes hidden from customers, but doing something in this area can save money and build brand loyalty, especially when your efforts are known. Change lighting from inefficient incandescents and T12’s to CFLs, LEDs and T5’s. Swap out your inefficient toilets for High Efficiency Toilets (HETs) and/or waterless urinals. These measures often come with aggressive rebates – take advantage! If your locality has a Green Business Program, participate!
3) Getting your staff educated about the greener choices on the shelf is the easiest of all to accomplish. Most manufacturers and distributors are more than willing to come into your store and educate your staff on the ins and out of their soy-based sealer, energy-saving-device, or zero-voc paint. Product knowledge sessions are a good way to get even your crustiest department heads on board and you can incorporate them into an in-store event.
There are other things retailers can do, of course, such as put solar panels on the roof or use bio-diesel in your delivery vehicles. The main issue, however, is that retailers that make a genuine effort to reduce the impact of operations, educate staff, and take advantage of community programs, while stocking greener products, will establish themselves as the green leaders in their communities.
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