Innovation in Interesting Times

(This was originally published in the December issues of Building Products Digest and Merchant Magazine.)

This dismal year is almost over and most people won’t be sorry to see it go.  On the other hand, if apocalyptic 2012 predictions are correct, the New Year will see the Mayan calendar coming to an end and so, apparently, will the world.  Yikes!  There’s a curse, reputed to be Chinese, that goes, “may you live in interesting times.”  Well, we’re living it.

But even in these interesting times, I still find reasons to be optimistic.  You don’t have to be green to do well in our business, but green dealers tend to do better.  That’s encouraging.  This year, there were several innovative products and materials that were either launched or found traction in the market.  That’s also encouraging because innovation is exactly what the home and shelter supply chain needs – in products, materials, merchandising - the whole package.  And it seems to me that’s exactly what’s in the pipeline for next year and beyond.  Here’s what I’ve got my eye on.

For several years, we’ve seen small independents roll out green-only retail concepts and doing well in their respective niche markets.  But this year Green Depot (www.greendepot.com) took a step into the “big leagues” when they acquired EcoHaus on the West Coast, making them the first coast-to-coast green home improvement chain.  They’ve demonstrated that green can scale.  Who’s next?  It might be new, Austin-based TreeHouse.  It’s big, well designed, focused 100% on green building, and is an easily replicable concept.  These are but two examples of the shape of things to come.

On the product front, it’s hard not to get excited about the innovations in energy efficiency.  Perhaps there’s no better way to gauge what’s happening here than to look at the least sexy product category:  insulation.  There’s a place for mass-produced  formaldehyde-free, high recycled content fiber glass, but for a paradigm shift, you’ve got to look at what small companies are doing.  For example, we’ve talked about hemp as a building material, but now there’s hemp insulation, too.  American Lime Technology’s Breathe™ Insulation is made from hemp and flax fibers, is breathable and functional, with obvious green benefits over conventional materials.  And then there’s insulation made from fungus and agricultural waste – hard to get greener than that.  Designed by Ecovative Design (www.ecovativedesign.com), Greensulate™ is currently undergoing testing and may come to market next year. 

If insulation is the least sexy product category, then thermal mass, as such, is the least commercialized.  As passive solar designers have known for decades, properly managing thermal mass and solar gain results in efficiency and comfort.  For example, a granite south-facing wall absorbs heat during the day, keeping interior spaces cool, re-radiating that heat at night, keeping interiors warm and comfortable. 

Imagine if, instead of logistically unfriendly granite, thermal mass was a product that came in rolls, like bubble wrap, that was easily installed in walls and ceilings like, well, bubble wrap.  Turns out someone already has.  Phase Change Energy Solutions (www.phasechange.com) has developed BioPCmat, a roll of bubble wrap like material that is essentially thermal mass in a roll.  Properly installed, BioPCmat can result in 30% energy savings.

Products like these offer radical new approaches to products and materials.  And this is just the tip of the iceberg.  Philips recently unveiled the Microbial Home design concept including a kitchen that produces its own cooking gas – methane – from bathroom and kitchen waste.  Whether these product innovations take off in the marketplace is an open question.  But innovation breeds innovation.  If this pace of new product development continues, 2012 could well be very interesting, but in a good way.

Get Connected: building community around your store

(This appeared in the July '08 issues of Merchant Magazine and Building Products Digest.)

For generations, the hardware store was a focal point in the community, where folks could get great advice, discuss the issues of the day, or catch up on the latest gossip. Obviously, things have changed as “big box” retailers have muscled in and literally changed the landscape. And it seems the bigger “the box”, the less community connectedness. In contrast to that disturbing trend, a recent report from Conscientious Innovation, a sustainability think tank, found that consumers ranked feeling connected to family and community as their most important sustainability issue. Also ranking high was the desire to support locally-owned businesses. These results lead to an important insight - forging deep connections within your local community just may be one of the greenest ways you can grow your business.

Last month we talked about things you can do to “green up” your store’s operations, suggesting that offering CFL, battery and paint recycling provides a valuable community service. Recycling programs provide convenience to your customers, but deliver something more important to your community. By diverting toxic waste, such as mercury that accumulates in the food chain, from the local landfill where it can leach into the ground water, you demonstrate a concern about the health and well being of your patrons.

But to get really connected with your community, you’ve got to get involved. Contact your local green building organization - it might be a city agency or a local non-profit – call them on the phone as soon as you’ve finished this article, go to their meetings, and let them know you want to be involved. This will get you access to valuable know how and help you connect with local green building leaders. Most cities with green building programs embrace interested retailers and will even include them in promotions. In San Francisco recently, the city took out ads in the local paper promoting the local hardware stores stocking green building products.

But don’t stop with green building, connect with other non-profit organizations. If your store is locally owned, join the Business Alliance for Local Living Economies, or BALLE, (www.livingeconomies.com). BALLE’s mission is about building community through local business networks. They can help you build the “buy local” advantage in your market. Don’t forget to support your local schools and parent groups. Making a small donation of organic compost for the school garden, participating in their fundraisers, sharing information about non-toxic alternatives – those small ways of showing your support will help to build long-lasting relationships. There are probably other organizations in your area that are focused on protecting local watersheds and bays, wilderness areas or providing job opportunities for young people. Find out what your staff members are interested in and encourage them to get involved, too.

You should also consider participating in local green events where you can educate your local community members about what your store is doing to make less-toxic, environmentally friendly, and resource conserving choices available. Better yet, host a green event at your store. If you’ve gone out and developed relationships with local green building and other sustainability organizations, you should find no shortage of enthusiastic help. Enlist the aid of your local green product manufacture and distributors, as well. After all, they are an important part of your community, too.

Getting connected with concerned community groups will make you feel good about offering eco-safe and non-toxic alternatives. It will also build your reputation and generate excellent word-of-mouth referrals, bringing new appreciative customers into your store. You can do good and do well and that’s what getting connected is all about.